Event Title Event Dates
Dealing with Difficult Behaviour 03/02/21

Course Closed
Training Area Staff Development Specific AreaProfessional Effectiveness
Course Type Workshop
Closing Date 31/01/21
Main TrainerSylvia Hillman
Target background requirements
Workshop summary
Participants will engage in personal work and dialogue to explore the different types of behaviour in self and others. Case studies will be discussed to look at where behaviours originate and how each individual works with them.

Aims and Objectives
1. To understand different types of behaviour: Passive, Aggressive, Manipulative and Assertive
2. To learn how to manage the difficult behaviours
3. To increase self-awareness
4. Understand Defence Mechanisms and their roots
5. Increase confidence and assertiveness
1. To recognise different behaviours and increase assertiveness
2. Take away coping strategies to make positive change
3. To increase awareness of 'self and others'

‘Being assertive does not mean attacking or ignoring others feelings. It means you are willing to hold up for yourself fairly-without attacking others’. Albert Ellis – ‘Theory of Personality’.

Pre-session Requirements

On-the-Day Details
Please arrive at least 10 minutes before the start of the workshop, to allow the facilitator to distribute materials.

Refreshments will be provided

Quotes from Previous Participants
‘Discussing different ways of behaviour was very insightful and made me realize that there is people I do not understand at all.’
‘The whole workshop was beneficial, Sheila was excellent with engaging with the group & getting people to mix.’